Digital
Pakistan Citizen Portal has become the most effective tool in redressing people’s complaints
Islamabad: January 11, 2020 ,With a complaint resolution rate of 91.32%, Pakistan Citizen Portal has become the most effective tool in redressing people’s complaints thus becoming voice of the people of Pakistan. Appreciating its utility and effectiveness, people from all walks of life can be found on the registered members list of Pakistan Citizen Portal.
According to the latest data, out of 1,397,537 registered members of Pakistan Citizen Portal (PCP), 48,349 are students, 34,995 businessmen, 33,277 engineers, 20,025 civil servants, 16,437 teachers, 14,579 from corporate sector, 9,542 belong to the armed forces, 8,816 doctors, 6,841 social workers, 4616 lawyers, 2990 senior citizens/retired, 2615 political worker, 2309 journalists and 1695 persons belong to the NGO sector. A total of 1,653,045 complaints have been received so far from over 1.3 million registered members.
Out of these 1,552,529 (93.92%) have originated from in-land, 94,880 (5.74%) from overseas Pakistani and 5636 (0.34%) from foreigners. Province wise break-up shows that 726133 (43.93%) complaints originated from Punjab with 686,283 successfully resolved. Out of 564,207 complaints related to Federal Government 527,779 have been resolved. 189,425 out of 201,177 complaints from Khyber Pakhtunkhwa, 12,931 out of 15,316 from Balochistan have been resolved while 86,404 (62.6%) complaints out of 137,946 from Sindh have been resolved till date.
The data shows that so far, 11151 complaints have been received from over twenty three hundred journalists who are registered members of the Citizen Portal. Out of 11,151 complaints 10,203 have been resolved with 91% resolution rate. Out of 11,151 complaints, 5363 complaints related to Punjab, 4071 Federal Government, 1002 Khyber Pakhtunkhwa, 543 Sindh, 83 Balochistan, 82 Islamabad Capital Territory, 05 Gilgit Baltistan and 02 complaints were related to Government of Azad Jammu & Kashmir.
Category-wise complaints status data states that out of total 1,653,045 complaints, 340339 related to municipal services, 299701 energy and power, 179004 education, 132161 human rights, 101153 law & order, 97764 health, 60858 communication, 60605 transport, 60496 development projects, 60207 land & revenue, 52427 overseas Pakistanis, 47293 media cyber crimes, 28450 excise & taxation, 18400 environment and forests, 18063 investment, 16639 NADRA, 14435 licenses and certificates, 13867 agriculture, 11784 immigration and passports, 11168 youth affairs, 4624 FBR, 3194 disaster emergency, 573 poverty alleviation and social safety, 414 banking and 277 related to SECP. -2- -2- Top ten officers with successful resolution of the complaints remained MD SNGPL with 93836 resolutions, CEO MEPCO (38434), Complaint Manager IESCO (27616), CEO PESCO (22406), CEO FESCO (21331), Chairman PTA (14250), CEO GEPCO (13311), CEO HESCO (12976), Governor State Bank of Pakistan (11804) and CEO SEPCO with 10255 resolved complaints.
The officers with highest number of super-escalated complaints have been Municipal Commissioner District Municipal Corporation Karachi East with 4942 complaints, Superintendent Engineer, East, Karachi Water & Sewerage Board (3775), Municipal Commissioner DMC Korangi (3018), Ombudsman, Provincial Ombudsman (Mohtasib) (2849), Kamyab Jawan Department National Bank of Pakistan (2279), Municipal Commissioner DMC Karachi West (2007), Superintendent Engineer South, Karachi Water & Sewerage Board (1665), Municipal Commissioner Hyderabad Municipal Corporation (1519), Regional Transport Authority Karachi (718) and Municipal Committee Qasimabad District Hyderabad with 654 complaints. Super-escalated complaints are those complaints which remain unresolved beyond specified time limit.
Pakistan Citizen Portal was established on the direction of Prime Minister Imran Khan to create a robust link between the government and the people of Pakistan. The Portal has enabled the citizens to highlight their issues and seek intervention at the highest level for their resolution. While encouraging the people to utilize this facility, Prime Minister Imran Khan has also made it very clear that no leniency will shown to any government official who neglects his duty in addressing complaints reported on Citizen Portal.
Digital
Navigating the EU’s New Competition Rules: Tech Giants’ Response to the Digital Markets Act
Introduction
In the ever-evolving landscape of technology and competition, the European Union has introduced new rules that are set to reshape the way tech giants operate within its borders. The Digital Markets Act (DMA) has put forth stringent regulations aimed at fostering fair competition and protecting consumers. As the deadline for compliance looms, tech giants find themselves at a crossroads, balancing compliance with their business strategies.
Understanding the Digital Markets Act:
The Digital Markets Act (DMA) is a comprehensive regulatory framework designed to address the dominance of tech giants in the digital market. By identifying six designated ‘gatekeepers,’ including companies like Google, Amazon, and Facebook, the EU aims to curb anti-competitive practices and ensure a level playing field for all market participants.
Tech Giants’ Initial Resistance:
Unsurprisingly, tech giants have not welcomed the DMA with open arms. Many have voiced concerns over the potential impact on their business models and market dominance. The initial response from these companies was one of resistance, with legal challenges and lobbying efforts aimed at diluting the regulations.
Adapting to Compliance:
Despite their initial resistance, tech giants have begun to adapt to the reality of complying with the DMA. Recognizing the inevitability of these regulations, companies have started implementing changes to align with the new rules. From data sharing requirements to transparency measures, tech giants are making strategic shifts to ensure compliance while minimizing disruption to their operations.
Striking a Balance:
For tech giants, navigating the DMA is a delicate balancing act. On one hand, they must comply with the regulations set forth by the EU to avoid hefty fines and penalties. On the other hand, they must continue to innovate and grow their businesses in a highly competitive market. Striking this balance requires careful planning and strategic decision-making.
Implications for Competition and Innovation:
The implementation of the DMA has far-reaching implications for competition and innovation within the digital market. By leveling the playing field and promoting fair competition, these regulations aim to foster a more dynamic and diverse ecosystem where smaller players can thrive alongside tech giants. This shift could lead to increased innovation and consumer choice in the long run.
Conclusion:
As the EU’s new competition rules come into effect, tech giants are facing a new reality that demands adaptation and strategic planning. The Digital Markets Act represents a significant milestone in regulating the digital economy and ensuring fair competition for all market participants. By understanding and responding proactively to these regulations, tech giants can navigate this new landscape successfully while continuing to drive innovation and growth in the digital market.
In conclusion, as tech giants respond to the EU’s new competition rules under the Digital Markets Act, they are faced with challenges that require both compliance and strategic adaptation. By embracing these changes and finding ways to innovate within this new regulatory framework, tech giants can not only meet regulatory requirements but also thrive in a more competitive and diverse digital market landscape.
AI
A New Challenger to Google’s Throne: Can AI Search Engines Profit?
A new competitor using artificial intelligence is making waves in the rapidly changing technology sector, where search engine industry heavyweights like Google have long held a dominant position. The tech industry is curious and debating the possibility that a young business is preparing to threaten Google’s hegemony, according to recent reports. There are still unanswered concerns regarding the practicality and profitability of AI-driven search engines, despite the enticing prospect of competition in the search engine business.
The Rise of a Challenger
Google, with its ubiquitous search engine, has become synonymous with internet searches, boasting billions of queries processed every day. Its algorithms have been refined over the years to deliver increasingly accurate and relevant results to users worldwide. However, the emergence of artificial intelligence has opened doors to new possibilities in search technology.
Enter the new player, a company leveraging AI to revolutionize the way we search for information online. With advanced machine learning algorithms and natural language processing capabilities, this upstart aims to provide users with a more intuitive and personalized search experience. By understanding context, intent, and user preferences, it promises to deliver results that are not only accurate but also tailored to individual needs.
Challenging the Status Quo
The prospect of a new competitor entering the search engine arena raises intriguing possibilities. Competition breeds innovation, and the presence of a formidable challenger could spur Google to further enhance its own search capabilities. Moreover, increased competition could lead to greater choice and diversity in the search engine market, empowering users with alternatives to the established giant.
However, dethroning Google is no easy feat. The tech behemoth has built a massive infrastructure over decades, comprising vast amounts of data, sophisticated algorithms, and a global network of servers. Its brand recognition and user loyalty are formidable barriers for any would-be competitor to overcome.
The Profitability Conundrum
While the potential for innovation and competition is enticing, questions linger about the profitability of AI-driven search engines. Unlike traditional search engines that rely heavily on advertising revenue, the business model for AI search engines is less clear-cut.
Advertising remains a primary revenue stream for search engines, with Google generating billions in ad revenue each year. However, the effectiveness of advertising on AI-driven platforms may differ from traditional search engines. AI algorithms prioritize relevance and user experience, which could impact the display and effectiveness of ads.
Moreover, the costs associated with developing and maintaining AI technology are substantial. Training machine learning models, processing vast amounts of data, and ensuring the scalability and reliability of AI systems require significant investment. Whether AI search engines can generate sufficient revenue to offset these costs remains uncertain.
Monetizing AI Search Engines
Despite the challenges, there are potential avenues for monetizing AI search engines beyond traditional advertising. One possibility is offering premium services or subscriptions that provide enhanced features and capabilities to users willing to pay for them. These could include advanced search filters, personalized recommendations, or access to exclusive content.
Another option is leveraging AI technology to provide targeted insights and analytics to businesses. By analyzing search patterns and user behavior, AI search engines could offer valuable data-driven insights to marketers, researchers, and other stakeholders. This data could be monetized through licensing agreements or subscription services.
Additionally, partnerships and collaborations with other companies could provide revenue opportunities for AI search engines. By integrating with e-commerce platforms, travel agencies, or other service providers, they could earn referral fees or commissions for directing users to relevant products and services.
The Road Ahead
As the tech landscape continues to evolve, the emergence of AI-driven search engines represents a fascinating development with the potential to disrupt the status quo. While questions remain about their profitability and viability, the allure of innovation and competition cannot be ignored.
Ultimately, the success of AI search engines will depend on their ability to deliver value to users while finding sustainable revenue streams. Whether they can truly challenge Google’s dominance remains to be seen, but one thing is certain: the era of AI-powered search is upon us, and the possibilities are endless.
Business
10 Best Tips to Set up your Shopify, Amazon, and Etsy Stores to Succeed as a Seller
Introduction
Today’s Era is the age of Digital Platforms and Marketplaces World Wide. Online marketplaces like Shopify, Amazon, and Etsy have made it easier than ever for entrepreneurs and beginners to start their online businesses. However, with so many sellers vying for the attention of customers, it can be challenging to stand out from the crowd. This guide will provide you with the top 10 tips to set up your Shopify, Amazon, and Etsy stores to succeed as a seller. Whether you’re a beginner or an experienced entrepreneur, these tips will help you create a successful online business.

10 Best Tips to Set Up Your Shopify, Amazon, and Etsy Stores to Succeed as a Seller
- Choose the right platform: Select the platform that best suits your business needs. Shopify, Amazon, and Etsy are popular choices for online sellers.
- Create a professional store: A professional-looking store is essential to attract customers. Use high-quality images and write clear product descriptions. Make sure your store is easy to navigate and has a clean design.
- Optimize your product listings: Use relevant keywords in your product titles and descriptions to improve your search rankings. Make sure your product descriptions are detailed and accurate.
- Offer competitive pricing: Research your competitors’ prices and offer competitive pricing to attract customers. Consider offering discounts or promotions to encourage customers to make a purchase.
- Provide excellent customer service: Respond to customer inquiries promptly and provide excellent customer service to build customer loyalty. Ensure your customers are satisfied with their purchases and address any issues they may have.
- Use social media: Promote your store on social media platforms like Facebook, Instagram, and Twitter to reach a wider audience. Share high-quality images of your products and engage with your followers.
- Offer free shipping: Consider offering free shipping to attract more customers. You can also offer free shipping for orders over a certain amount.
- Run promotions and discounts: Offer promotions and discounts to encourage customers to make a purchase. You can offer discounts for first-time customers or customers who refer their friends.
- Track your sales and analytics: Use analytics tools to track your sales and monitor your store’s performance. This will help you identify areas where you can improve and make data-driven decisions.
- Stay up-to-date with industry trends: Keep up-to-date with the latest industry trends and adjust your strategy accordingly. Attend industry events and conferences, read industry publications, and network with other sellers.
Conclusion
Setting up a successful online business requires careful planning and execution. By following these 10 tips, you can set up your Shopify, Amazon, and Etsy stores to succeed as a seller. Remember to choose the right platform, create a professional store, optimize your product listings, offer competitive pricing, provide excellent customer service, use social media, offer free shipping, run promotions and discounts, track your sales and analytics, and stay up-to-date with industry trends. With these tips, you’ll be well on your way to creating a successful online business. Good luck!
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